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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julio Fariña

June 16, 2026

5  out of  5
rating by Julio Fariña
"Very satisfied with the service received at the office. Katherine was helpful and was able to provide with great advice regarding my policies and I went ahead and followed her recommendations."
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ysaura beltre

June 11, 2026

5  out of  5
rating by ysaura beltre
"Liseth was amazing, best service in the whole office."
We responded:
"Thanks Ysaura for your Great review, Liseth and I appreciate it."
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Felix Abreu

June 6, 2026

5  out of  5
rating by Felix Abreu
"I want to thank Katherine at the office. She has been a great agent throughout the years, she is very knowledgeable and trustworthy. She has been able to make every process work smoothly, her expertise is incomparable. Highly recommended."
We responded:
"Hi Felix, thank you for your Great review, Katherine and I appreciate it."
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Mario Rivera

June 4, 2026

5  out of  5
rating by Mario Rivera
"Satisfecho con la asistencia de Katherine. Muy profesional y amable."
We responded:
"Thanks for the Great review! We are thrilled to hear you had a wonderful experience with State Farm Agent Frank Ciappi’s Team here in Union City, NJ "
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Yessenia Prudencio

June 3, 2026

5  out of  5
rating by Yessenia Prudencio
"Katherine fue muy eficiente con sus servicios."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Frank Ciappi’s Team here in Union City . "
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Jennifer Tirado

May 13, 2026

5  out of  5
rating by Jennifer Tirado
"We tried two other insurance companies for our business but we stopped looking when we met the Frank Ciappi team, they are excellent. I can always reach someone and Liseth and Juan at the best."
We responded:
"Thanks Jennifer for the great five-star review. We take pride in providing the best service and Lizeth does an excellent job"
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Luis Rapalo

April 27, 2026

5  out of  5
rating by Luis Rapalo
"Muy complacido con El servicio de Katherine. La recomiendo"
We responded:
"Thanks Luis for your five-star review, Katherine strives to provide the best service possible and we're glad we met your expectation. "
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Emil Esmurdoc

April 24, 2026

5  out of  5
rating by Emil Esmurdoc
"I had an excellent experience at this State Farm office. The customer service was outstanding, especially from the front desk lady who was so patient and helpful when I was having trouble understanding something about my policy. She took the time to explain everything clearly and made sure I felt comfortable and informed before I left. It’s rare to find someone so kind, professional, and genuinely willing to help. I really appreciate the great service and would definitely recommend this office to others!"
We responded:
"Thank you Emil for taking the time to leave a great review. Gissela really appreciates your kind words. "
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Stone Cortez

April 24, 2026

5  out of  5
rating by Stone Cortez
"Great experience at this agency. Gisdela has been very helpful with all my policies and Katherine has always been very diligent and knowledgeable. Great location for the agency as well."
We responded:
"Thanks Stone for your Great review, we appreciate your business. "
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Destiny Rivera

April 23, 2026

5  out of  5
rating by Destiny Rivera
"Beth Rivera went above and beyond to answer any question I had pertaining to life insurance, friendly attitude, along with being efficient. Excellent customer service !"
We responded:
"Thank you Destiny for your great review. Betsy strives to provide the Best service possiple."
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Erik Baez

April 23, 2026

5  out of  5
rating by Erik Baez
"Great experience working with Beth. She was knowledgeable, patient, and took the time to explain everything clearly. Super responsive and genuinely helpful. Highly recommend!"
We responded:
"Thank you Erik for your great review. Betsy has over 18 years' experience and will always provide the best options and service when it comes to life Ins."
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julio diaz

April 23, 2026

5  out of  5
rating by julio diaz
"Super grateful for Beth Rivera! She's the best; super helpful! Answered every question I had with clarity and patience 🙏"
We responded:
"Thank you Julio, Betsy and I appreciate it."
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richard plaza

April 23, 2026

5  out of  5
rating by richard plaza
"Beth Rivera was very helpful once again Thank you."
We responded:
"Thanks Richard for your great review, Betsy always gone beyond and provides great service."
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Aracelis Marquez

April 23, 2026

5  out of  5
rating by Aracelis Marquez
"I been with State Farms for so many years, the staff goes above and beyond to help you. If you are looking for insurance I recommend Frank A. Ciappi."
We responded:
"Thanks Aracelis, we take a lot of pride in providing the best service."
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Diana Cohen

April 23, 2026

5  out of  5
rating by Diana Cohen
"I recently worked with Liseth A. for my car and life insurance, and she made the whole process so much easier than I expected. She took the time to explain everything clearly, answered all my questions, and helped me find options that actually fit my needs and budget. She’s also fully bilingual, which made a huge difference for me, I felt much more comfortable speaking in my native language, Spanish, and she’s fluent in both. If you’re looking for someone who’s patient, knowledgeable, and genuinely cares about helping you make the right decision, I definitely recommend reaching out to her!"
We responded:
"Thank you Diana for you great review, We appreciate you trusting us with your insurance and look forward in continuing excellent service."
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The Reaper

April 23, 2026

5  out of  5
rating by The Reaper
"Completely satisfied with the service provided by Liseth. She was very helpful and knowledgeable. I was able to make positive changes to my policies for a cheaper rate. I totally recommend her"
We responded:
"Thanks for your Great review. "
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ramon guzman

April 23, 2026

5  out of  5
rating by ramon guzman
"Very happy and satisfied with the service at the office. Good team and agents"
We responded:
"Thanks Ramon, our goal is providing the best service."
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Hoon Joo

April 18, 2026

5  out of  5
rating by Hoon Joo
"The underwriting dept at the "mothership" suddenly decided to cancel my home insurance for a missing certificate of completion for a claim a couple years prior. Dumbfound, I called Katherine and she was on top of it from the day of, to the moment the underwriting decision was finally reversed in my favor. Katherine was a God-send and State Farm really needs many more agents like her."
We responded:
"Hi Hoon, thank you for your great review. We take pride in providing the best service possible and we are glad that we've met your expectations. And yes, Katherine is excellent. "
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Diogenes Spignolio

April 8, 2026

5  out of  5
rating by Diogenes Spignolio
"Katherine muy amable y servicial."
We responded:
"Thank you Diogenes for you 5 star review. Katherine strives to provide the best service"
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ALBA IZA

April 6, 2026

5  out of  5
rating by ALBA IZA
"Recibí un excelente servicio de Katherine en la oficina. Tengo ya alrededor de 10 años siendo cliente de la compañía y siempre he recibido una atención clara y eficiente. Todas mis dudas son resueltas rápidamente y de manera muy efectiva."
We responded:
"Thank you Alba for your 5 Star review, we apprecite your business."
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jose ambrocio

April 3, 2026

5  out of  5
rating by jose ambrocio
"Satisfacción total con el servicio que recibí en la oficina. Katherine fue muy atenta y se tomó el tiempo de explicarme todas mis opciones y aclararme las dudas que tenía con respecto a mis pólizas."
We responded:
"Thanks Jose for your great review, Katherine and I appreciate it."
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Orlando Reyes

April 1, 2026

5  out of  5
rating by Orlando Reyes
"Muy satisfecho con el servicio del equipo de la agencia. Katherine fue muy cordial y atenta con todo lo relacionado a mis pólizas. Muy recomendada!"
We responded:
"Thanks Orlando for the Great review, Katherine and I appreciate it."
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Eduar Ch

March 17, 2026

5  out of  5
rating by Eduar Ch
"Katherine super gran persona y amable y muy muy atenta"
We responded:
"Thanks Eduardo for the 5 star review, we appreciate it."
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Lorenzo

March 14, 2026

5  out of  5
rating by Lorenzo
"I had an excellent experience working with Katherine Garcia at the State Farm office. Katherine demonstrated exceptional professionalism and a deep understanding of commercial insurance policies. She took the time to thoroughly explain the options available for my business and helped ensure that my coverage aligned with my company’s needs. What truly stood out was her knowledge and guidance when it came to life insurance solutions for business owners. Katherine helped me secure a life insurance policy that can be structured as a tax-deductible business expense, which was incredibly valuable for both my financial planning and the long-term protection of my business. Throughout the entire process, Katherine was responsive, detail-oriented, and genuinely committed to finding the best solution. I highly recommend her to anyone seeking knowledgeable and professional assistance with commercial or life insurance needs."
We responded:
"Thank you Lorenzo for taking the time to write a fantastic review. We appreciate your business and always consult tax implications with your accountant."
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Ruben Anca

March 14, 2026

5  out of  5
rating by Ruben Anca
"Very satisfied with the service at the office. Katherine is very personable and professional, I certainly recommend her for all your insurance needs."
We responded:
"Thanks Ruben for your five-star review, Katherine and I appreciate it"